Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

RIICOM201E Mapping and Delivery Guide
Communicate in the workplace

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency RIICOM201E - Communicate in the workplace
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to communicate in the workplace in the resources and infrastructure industries and other industries with relevant work practices and procedures.It applies to those working in operational roles. They generally work under supervision to undertake a prescribed range of functions involving known routines and procedures and take some responsibility for the quality of own work outcomes. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Mandatory conditions for assessment of this unit are stipulated below. The assessment must:

include access to:

personal protective equipment

equipment related to communicating in the workplace

relevant documentation

be conducted in a safe environment; and,

be assessed in the context of this sector's work environment; and,

be assessed in compliance with relevant legislation/regulation and using policies, procedures and processes directly related to the industry sector for which it is being assessed; and,

confirm consistent performance can be applied in a range of relevant workplace circumstances.

Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated work environment* provided it is realistic and sufficiently rigorous to cover all aspects of this sector’s workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Assessor requirements

Assessors must be able to clearly demonstrate current and relevant industry knowledge and experience to satisfy the mandatory regulatory standards as set out in the Standards for Registered Training Organisations (RTOs) 2015/Australian Quality Training Framework mandatory requirements for assessors current at the time of assessment and any relevant licensing and certification requirements. This includes:

vocational competencies at least to the level being delivered and assessed

current industry skills directly relevant to the training and assessment being provided

current knowledge and skills in vocational training and learning that informs their training and assessment

formal relevant qualifications in training and assessment

having knowledge of and/or experience using the latest techniques and processes

possessing the required level of RII training product knowledge

having an understanding and knowledge of legislation and regulations relevant to the industry and to employment and workplaces

demonstrating the performance evidence, and knowledge evidence outlined in this unit of competency, and

the minimum years of current** work experience after competency has been obtained as specified below in an industry sector relevant to the outcomes of the unit.

It is also acceptable for the appropriately qualified assessor to work with an industry expert to conduct assessment together and for the industry expert to be involved in the assessment judgement. The industry expert must have current industry skills directly relevant to the training and assessment being provided. This means the industry subject matter expert must demonstrate skills and knowledge from the minimum years of current work experience after competency has been obtained as specified below, including time spent in roles related to the unit being assessed:

Industry sector

AQF indicator level***

Required assessor or industry subject matter expert experience

Drilling, Metalliferous Mining, Coal Mining, Extractive (Quarrying) and Civil Infrastructure

1

1 year

2

2 years

Drilling, Coal Mining, Extractive (Quarrying), Metalliferous Mining and Civil Infrastructure

3-6

3 years

Other sectors

Where this unit is being assessed outside of the resources and infrastructure sectors assessor and/or industry subject matter expert experience should be in-line with industry standards for the sector in which it is being assessed and where no industry standard is specified should comply with any relevant regulation.

*Guidance on simulated environments has been stipulated in the RII implementation guide located on VETNet.

**Assessors can demonstrate current work experience through employment within industry in a role relevant to the outcomes of the unit; or, for external assessors this can be demonstrated through exposure to industry by conducting a minimum number of site assessments as determined by the relevant industry sector, across various locations.

*** While a unit of competency does not have an AQF level, where a unit is being delivered outside of a qualification the first numeric character in the unit code should be considered as the AQF indicator level for assessment purposes.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan and prepare for workplace communication using equipment and systems
  • Obtain, interpret and confirm work requirements
  • Access, interpret and apply documentation and procedures
  • Identify and access communication equipment and system components
  • Establish and maintain communication with others
  • Access and apply communication equipment and systems safety procedures
       
Element: Communicate using communication equipment and systems
  • Identify and select the most appropriate method of communication
  • Use communication equipment and systems
  • Acknowledge and respond to communication
  • Pass on communications to others in a clear and concise manner
  • Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures
  • Identify and report faults in communication equipment
       
Element: Carry out face-to-face routine communication
  • Speak clearly and listen carefully to promote understanding
  • Ask questions of the audience and confirm meaning of information
  • Maintain communication processes with others to assist flow of work activities
  • Use site approved signalling methods to convey information
  • Participate in discussion to obtain information and clarify meaning
  • Communicate cooperatively and effectively with others
       
Element: Complete written documentation
  • Complete written documentation clearly, concisely and on time
  • Use approved documents according to workplace procedures
  • Pass on written information to others
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

communicate in the workplace on at least two occasions, including:

identifying communication strategies and systems

operating communications systems and equipment to convey meaning to others

communicating clearly and promptly to others to convey information and meaning

listening carefully to instructions and information

participating in group discussions and engage with group members respectfully

asking questions to clarify meaning

communicating concisely both written and verbally

interpreting communications devices

identifying and reporting communication faults and deficiencies.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key policies, procedures and documentation required to communicate in the workplace, including:

work health and safety procedures

emergency communication procedures.

communication systems and equipment types, characteristics, technical capabilities and limitations, including:

safety requirements

common faults

maintenance records.

key communications devices, including:

flags

lights

signs

bells

whistles

alarms

sirens.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Obtain, interpret and confirm work requirements 
Access, interpret and apply documentation and procedures 
Identify and access communication equipment and system components 
Establish and maintain communication with others 
Access and apply communication equipment and systems safety procedures 
Identify and select the most appropriate method of communication 
Use communication equipment and systems 
Acknowledge and respond to communication 
Pass on communications to others in a clear and concise manner 
Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures 
Identify and report faults in communication equipment 
Speak clearly and listen carefully to promote understanding 
Ask questions of the audience and confirm meaning of information 
Maintain communication processes with others to assist flow of work activities 
Use site approved signalling methods to convey information 
Participate in discussion to obtain information and clarify meaning 
Communicate cooperatively and effectively with others 
Complete written documentation clearly, concisely and on time 
Use approved documents according to workplace procedures 
Pass on written information to others 

Forms

Assessment Cover Sheet

RIICOM201E - Communicate in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

RIICOM201E - Communicate in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: